01
Create your account
Verify your email and choose the role you are preparing for.
How CareerLab works
Build practical confidence before your first IT role.
CareerLab places you inside a realistic virtual company where you complete junior IT work, communicate with colleagues and receive clear feedback on your performance.
Your Virtual Workplace
A connected environment for practical work
Service desk
Receive and update assigned work
Team communication
Speak with users and colleagues
Security centre
Review alerts and make safe decisions
Performance record
See evidence of your progress
The learner journey
Four clear steps from registration to feedback.
02
Meet the company
Complete a short orientation and understand your responsibilities.
03
Do the work
Handle tickets, messages, alerts and changing priorities.
04
Review your performance
See what you did well and what you should improve next.
A typical workday
The experience follows a simple workplace rhythm.
08:55ReviewCheck your inbox, assigned work, alerts and schedule.
09:30InvestigateAsk useful questions, inspect evidence and choose the right tools.
12:10RespondHandle interruptions, communicate clearly and escalate when needed.
16:45DocumentRecord your actions, results and any work that remains open.
You are assessed on how you work.
CareerLab reviews your process, not only the final answer. Your report reflects technical accuracy, communication, documentation, security awareness and judgement.
Investigate before taking action
Communicate progress clearly
Protect access and sensitive information
Test results and document the outcome
What you gain
Experience you can explain with confidence.
The goal is to help you understand how junior IT work is organised, how decisions are made and how professional performance is measured.
Professional judgement
Learn when to act, when to ask for approval and when to escalate.
Workplace communication
Practise clear updates for users, managers and technical teams.
Practical evidence
Build a record of completed work and measured competencies.
Try it before you choose a plan
Your first simulated workday is free.
No payment card is required. Your trial begins only when you activate it after orientation.