IT Support & Help Desk
Windows support, accounts, Microsoft 365, device setup, ticketing and user communication.
Career tracks
Every learner builds a common foundation in ticketing, communication, security, documentation, prioritisation and escalation before entering a role specific internship.
Windows support, accounts, Microsoft 365, device setup, ticketing and user communication.
Phishing, suspicious logins, endpoint alerts, SIEM triage, escalation and incident notes.
DNS, DHCP, WiFi, IP addressing, monitoring, outages and network documentation.
Entra ID, Intune, licences, compliance, Conditional Access and application deployment.
Test cases, defect reporting, regression testing, API validation and release checks.
Bug tickets, Git, small fixes, pull requests, tests, deployment and documentation.
Data cleaning, Excel, SQL, dashboards, validation and management summaries.
Requirements, application incidents, implementation support, reports and process analysis.
No payment card is required. Your trial begins only when you activate it after orientation.